This group of 65 employees worked together to service over 250 PET/CT
medical scanners across the United States. The group manufactured
nothing, so their custom journey took on a completely different
roadmap. Ninety-five percent fo the core implementation was focused on
the transmission of information across the US, within five departments
located in different buildings, and all the way back through the supply
base.
20% reduction in process steps
40% reduction in computer transactions
26 point improvement in operating margins
12% reduction in overtime usage
6% reduction in operating expenses
60% reduction in inventory
80% improvement in spare part on-time delivery
Baselining the process... 91
transactions to order one part!
Service organization tying the
field all the way back to the
material supply base.
Designing the new state of the
service organization.
Begining implementation, and
establishing visual control
of customers.
